Overview
At Adventure Haven, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward return and refund process under the conditions outlined below.

Return Eligibility
To be eligible for a return, the following conditions must be met:

The return request must be submitted within 3 days of receiving your order.

Items must be unused, undamaged, and in their original packaging.

Items must include all original tags, accessories, and documentation.

The product must have been purchased directly from Adventure Haven via our website.

Non-Returnable Items
Certain items cannot be returned:

Products damaged due to misuse or negligence

Items returned without original packaging or accessories

Products not purchased directly from our website

Personalized, customized, or final sale items

Return Process
To initiate a return, follow these steps:

Contact our support team at [email protected] within 3 days of delivery.

Include your order number, full name, and the reason for return.

Our team will review your request and respond with return instructions, including the return address.

You are responsible for any return shipping costs.

Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved:

Refund processing may take 5–10 business days after approval.

Damaged or Defective Products
If you receive a damaged or defective product:

Report the issue to [email protected] within 48 hours of delivery.

Please include photos or videos showing the damage or defect.

We will offer a replacement (subject to availability) or initiate a refund at no extra cost to you.

Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. To request a cancellation, contact us at [email protected] as soon as possible.

Contact Us
If you have questions or need assistance with a return, please reach out to our support team:
Email: [email protected]